In this lesson, you will learn how to talk about returning items, especially shoes, to a store. The lesson focuses on vocabulary related to returns, receipts, and store policies. You will practice using expressions to explain why you’re returning an item and how to handle conversations with store staff when making a return.
Grammar:
Present Simple for Regular Actions:
- We use the present simple tense to describe actions that happen regularly or facts.
- Examples:
- I return the shoes because they don't fit.
- She returns items if she doesn’t like them.
Past Simple for Completed Actions:
- Use the past simple to describe actions that were completed at a specific time in the past.
- Examples:
- I returned the shoes yesterday.
- He asked for a refund last week.
Present Continuous for Ongoing Actions:
- The present continuous is used to describe actions that are happening now or around this time.
- Examples:
- I am returning the shoes today.
- They are offering refunds for damaged items.
Modal Verbs for Requests and Permission:
- Use modal verbs like “can,” “could,” and “may” to ask for permission or make polite requests.
- Examples:
- Can I return these shoes?
- May I get a refund for these shoes?
Vocabulary:
- Return – To take an item back to the store after purchasing it.
- Refund – The money that is given back when you return an item.
- Receipt – The paper that shows proof of purchase.
- Exchange – To return an item and get another one in its place.
- Store credit – Money that you can spend in the same store, given instead of a refund.
- Defective – Something that is broken or has a flaw.
- Policy – The store’s rules regarding returns and exchanges.
- Try on – To put on clothes or shoes to see if they fit.
- Fit – When clothes or shoes are the right size.
- Size – The measurement of how big or small shoes or clothes are.
Useful Expressions:
- "I would like to return these shoes."
- "Can I get a refund, please?"
- "I have the receipt with me."
- "These shoes don’t fit well."
- "Can I exchange them for a different size?"
- "What is your return policy?"
- "The shoes are defective, so I need a refund."
- "Can I get store credit instead of a refund?"
- "I tried them on, but they are too tight."
- "I bought these last week, but I want to return them."
Sentences:
- "I am returning the shoes because they don’t fit."
- "I returned the shoes yesterday and got a refund."
- "The shoes are too big, so I want to exchange them for a smaller size."
- "Do you know the store's return policy?"
- "You need the receipt to return the shoes."
- "The shoes are defective, so I got my money back."
- "I would like to try on a different pair before making a return."
- "Can I get store credit instead of cash for the return?"
- "These shoes don’t fit well, and I’d like to return them."
- "The shoes were on sale, but I still want to return them."
Questions and Answers:
Q: Why are you returning the shoes?
- A: I’m returning them because they don’t fit properly.
Q: Do you have the receipt for the return?
- A: Yes, I have the receipt right here.
Q: Can you exchange these shoes for a different size?
- A: Yes, you can exchange them, but we don’t have that size in stock.
Q: What is the return policy for these shoes?
- A: You can return them within 30 days with the receipt.
Q: Would you prefer a refund or store credit?
- A: I’d like to get a refund, please.
Q: Can I return the shoes if I’ve already worn them?
- A: It depends on the store’s return policy.
Q: Are you returning the shoes because they’re defective?
- A: No, they’re just too small.
Q: How long do I have to return these shoes?
- A: You have 14 days to return them.
Q: Can I get a refund if I bought these shoes on sale?
- A: Yes, you can still get a refund for sale items.
Q: Can I return the shoes without the box?
- A: No, the shoes must be returned in their original box.
Conversation:
Customer: Hello, I’d like to return these shoes.
Store Clerk: Sure. Can I ask why you’re returning them?
Customer: They don’t fit well. They’re a little too tight.
Store Clerk: Do you have the receipt with you?
Customer: Yes, here it is.
Store Clerk: Thank you. Would you like a refund, or would you prefer to exchange them for a different size?
Customer: I’d like a refund, please. I’ve already found another pair.
Store Clerk: No problem. I’ll process your refund now.
Customer: Thanks. Do you need anything else from me?
Store Clerk: No, that’s everything. Your refund will be processed back to your original payment method. Have a nice day!
Customer: Thank you! You too.
Reading:
"Returning the Shoes"
Samantha had bought a pair of beautiful black shoes online. She loved the design and couldn’t wait to wear them. When they arrived, she tried them on, but they didn’t fit as well as she had hoped. The shoes were too tight, and after walking in them for a few minutes, Samantha realized they weren’t comfortable.
She decided to return the shoes. Samantha checked the store's return policy, and fortunately, it allowed returns within 30 days, as long as the shoes hadn’t been worn outside. She carefully packed the shoes back into the box, along with the receipt, and went to the store the next day.
At the store, she explained that the shoes didn’t fit and asked for a refund. The store clerk processed the return quickly, and Samantha got her money back. She was happy with how easy the process was and learned an important lesson about trying shoes on before making a final decision.
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